Shipping & Delivery

At Fine Silver Jewels, we understand the value and sentiment behind every jewellery purchase. To ensure a safe and smooth shopping experience, here are our detailed shipping and delivery terms:

1. Order Processing

 • All confirmed orders are processed within 24–48 working hours (excluding Sundays and public holidays)
 • Orders placed after 5:00 PM IST will be processed on the next working day.

Customised or made-to-order jewellery may require 20-30 business days before dispatch (depending on design).

2. Shipping Within India

 • Delivery Timeline: 3–5 business days depending on the delivery pin code.
 •Logistics Partners: We ship via reputed partners like Blue Dart, Delhivery, DTDC, BVC, etc.

Shipping Charges:

 • Shipping is Complementary Through out INDIA.
 • Cash on Delivery (Within India only): Available on select pin codes up to ₹ 50000/- order value.
 • No COD for International Orders

3. International Shipping

 • Delivery Timeline: 6-8 business days (may vary due to customs clearance).
 • Shipping Charges: Calculated at checkout based on weight and destination.
 • Standard Shipping charges apply Normally, $52

Customs & Duties: Any import duties, taxes, or fees charged by the destination country are the buyer’s responsibility.
Insurance: All international shipments are fully insured until delivery.

4. Packaging & Security

 • Every order is packed in tamper-proof packaging.
 • Jewellery is sent in branded gift boxes/pouches inside a secure outer box.
 • Shipments are insured for the full value until delivered to the customer.

5. Order Tracking

 • Once shipped, you will receive an email/SMS/WhatsApp with your tracking number.
 • Orders can be tracked in real-time on the courier partner’s website.
 • If you face issues tracking your order, our support team will assist you.

6. Delivery Policy

 • Orders are delivered only to the shipping address provided at checkout.
 • Customers must provide a valid mobile number and email for smooth delivery updates.
 • Deliveries will require a signature or OTP confirmation to ensure safe receipt.
 • In case of multiple failed delivery attempts, the order may be returned to us. Re-shipping charges will be borne by the customer.
 • In case we receive parcel As RTO (return to origin) you will be not eligible for COD next time.

7. Delays & Exceptions

• Deliveries may be delayed due to:
• Festive seasons or national holidays
• Natural calamities or unforeseen events
• Strikes, lockdowns, or courier restrictions

In such cases, our team will keep you updated.

8. Lost or Damaged Shipments

 • If your order is lost in transit, we will issue a full replacement.
 • If the package arrives tampered or damaged, please Make a video of it and contact us immediately.

9. Contact Information

• For any questions or concerns regarding shipping & delivery, reach out to us:
📧 Email: Salesfinesilverjewels@gmail.com
📞 Phone/WhatsApp: +91 9660099203/ +91 9829314701
⏰ Support Hours: 11:00 AM to 7:00 PM (Monday to Saturday).